Privacy Policy

Last updated: November 24, 2025

This Privacy Policy explains how RpSoftwareRx ("we," "us," or "our") collects, uses, and protects information obtained through our public website (the "Site") and our software platform services (the "Platform"). This policy covers both our marketing website and our Pharmacy Management System.

By using our Site or Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that helps us operate and improve our services, respond to inquiries, and provide our software platform functionality.

Information you provide directly:

  • Contact information such as your name, email address, company name, and phone number when you fill out a contact form, request a demo, or create an account.
  • Mobile phone numbers when you opt in to receive SMS notifications through our Platform.
  • Any additional details you include in your communications with us.

We may send SMS messages on behalf of pharmacies or healthcare organizations you have an existing relationship with, including order-related or account-related notifications. For details, see our SMS Terms.

Information we collect automatically:

  • Log data such as your IP address, browser type, pages visited, and the date and time of your visit.

2. How We Use Information

We use the information we collect to:

  • Respond to inquiries and provide requested information.
  • Provide and operate our Platform services, including sending transactional SMS messages for prescription notifications, order updates, and account alerts.
  • Improve the functionality and performance of our Site and Platform.
  • Comply with legal obligations or enforce our rights.

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience and maintain session state when you are logged into our Platform.

You can control or disable cookies through your browser settings, but doing so may limit some functionality.

4. How We Share Information

We may share limited information with:

  • Service providers who help us operate the Site and Platform (e.g., hosting providers, form submission services, and SMS delivery providers).
  • Legal or regulatory authorities when required by law or to protect our rights.

These service providers are contractually obligated to protect your information and may use it only to provide services on our behalf.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, or resolve disputes.

6. Security

We maintain appropriate administrative, technical, and physical safeguards to protect information collected through our Site. However, no system can be guaranteed to be completely secure, and we cannot ensure the security of information transmitted to us over the Internet.

7. Links to Other Websites

Our Site may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review their privacy policies before providing personal information.

8. SMS/Text Messaging

By providing your mobile phone number and opting in to receive SMS messages from RpSoftwareRx, you consent to receive text messages related to your account and our services. These messages may include:

  • Prescription status notifications and refill reminders
  • Order confirmations and delivery updates
  • Account alerts and security notifications
  • Appointment reminders

Message Frequency

Message frequency varies based on your account activity and notification preferences. You control which notifications you receive through your account settings.

Costs

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

Opting Out

You may opt out of SMS messages at any time by:

  • Replying STOP to any message you receive from us
  • Updating your notification preferences in your account settings
  • Contacting us at support[at]rpsoftwarerx.com

After opting out, you will receive a confirmation message. You will no longer receive SMS messages from us unless you opt back in.

Help

For help with SMS messaging, reply HELP to any message or contact us at support[at]rpsoftwarerx.com.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

For complete details, please review our SMS Terms & Conditions.

9. Children's Privacy

Our Site is not directed toward children under 13 years of age, and we do not knowingly collect personal information from them. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

RpSoftwareRx
Email: support[at]rpsoftwarerx.com
Website: https://www.rpsoftwarerx.com/contact